Had great food owner and staff very friendly and made us feel welcome thanks
If I could give a negative star, I would. This was the worst experience ever! We were staying at the lake with friends and decided that we all wanted to give this place a try for supper. There were 5 families all together, which with kids was a total of 22 people – the majority of the kids were between 7-15 years old, but we did have two 4-year olds. We got there shortly before 8pm. We realized that this could take longer due to the number of people in the group; however, we only had 1 waitress who spoke broken English wait on us. After she took our order, she took another order at the table next to us and then walked away. We didn’t see her again for a long time. The kids weren’t getting their drinks and we had to go up to the bar to order Sprites for all them after an hour wait and no waitress coming back to check on us. Two hours went by and we STILL didn’t have our food. We had to go to the popcorn maker and give popcorn to the kids since they were so hungry and our waitress still didn’t come around to check on us. The table that ordered after us had left by this point. Food started coming out close to 11pm and there were 3 other waitresses bringing out food. The first 3 plates were correct, but then after that they kept bringing us food out that no one ordered. We kept telling them that wasn’t our food, but they insisted that it was and just dropped it off at our tables. There was 1 person who ordered a French Dip at our table, and they brought out 3 of them. There was supposed to be 3 orders of Mac and Cheese – we got 6 orders. There was supposed to be 2 Sirloin steaks, and we got 3 (1 of which they put in front of one of the kids and said they ordered it). My husband and I didn’t even get our meal and another person in our group ordered a Philly Cheese steak, but she was given one of the French Dips and told that was correct. I asked to speak to the manager and when she came over I explained what was happening and we are disappointed and would like to see our bill but our waitress hasn’t been seen in over 2 hours. We asked to see our waitress to find out what was going on and when she came to our table she told us “Yes, you ordered this” and kept telling us that we ordered all the food at the table – there was more food at our tables than there was even people, despite the fact my husband and I didn’t even get our meal. So we asked to see the owner to discuss this and figure out what they are going to do. He (and his son) were both getting wasted at the bar! When we tried to tell the owner that we want our bills itemized so we can see what we are being charged with, he brought out the entire slip (that was over $380) and told us we needed to pay the bill and get out. We asked again for an itemized slip for each family and he threatened to call the Sheriff on us. We told him to go ahead and call the Sheriff and we will wait for him and our bills so we can pay and leave. I asked to move the discussion out of the restaurant area (which is shared with the bar) because locals who were drinking at the bar with the owners were now coming up to us and getting in our face. We WANTED to pay our bill and leave, but not pay for the extra food they kept bringing out to us. The owner’s wife came out to allow us to go over the receipts and pay for what we got. After we paid for what we actually got, she stated, “There is $97 unaccounted for.” We told her that was not our problem (the Sheriff agreed with us finally) and explained that there was another table next to us who left, and we actually don’t remember them even having food. We didn’t get out of there until midnight, and as we are leaving, the owner says to us, “I hope your kids don’t grow up to be liars like you. And hopefully you have a designated driver to take you all home since you have all these kids with you”. Unprofessional staff, the service was terrible, and we will NEVER recommend this place to anyone ever.
Food service was very slow to take our orders and it wasn't very busy. Food took even longer and it was mostly fries and hamburgers. Quality was poor, burgers over cooked and fries served cold.
We were so excited to eat there and the place looked really cool inside. It ended up being the worst experience i have ever had. Hours waiting and nothing was correct. None of the servers spoke English and didn't really understand what we were ordering. 3 hours later we finally got a bill and had to go home and cook supper because the food was horrible after paying $70 for a meal. Even the Kraft Mac and cheese wasn't edible. I would highly recommend never to go to this place.
Very friendly staff and prompt service, only thing I wish was better is that the staff would listen better and not walk away when your talking ,my birthday dinner was ruined because of this issue ,went home hungry
Riverdale High Lodge Llc is a US Lodging based in Riverdale, North Dakota. Riverdale High Lodge Llc is located at 401 3rd St, Riverdale, ND 58565, USA.
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